contact

alternatively, you can message us at
hello@lovetommi.com

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by placing an order with love, tommi, you agree to the following terms. as all pieces are made to order, we ask that you read carefully before purchasing.

terms and conditions

we cannot guarantee all materials or finishes will always be available.

if something changes, we will contact you with alternatives.

all prices are in nzd and are subject to change at any time.

full payment is required before production begins.

we may share images of our work for marketing and social media.

personal details will always be removed. if you prefer your order not to be shared, please let us know prior.

all designs and content remain the property of love, tommi.

they may not be copied, reproduced, or reused in any form without permission.

colours may vary slightly between screens and final printed products.

we do our best to represent colours accurately, but cannot guarantee exact matches.

all items are made to order, including bespoke and signature styles.
production will begin once your order is confirmed and all required details have been received. delays in providing information, feedback, or approvals may affect your turnaround time.

for all orders, you will receive a digital proof to review.

please carefully check spelling, wording, and layout
two rounds of revisions is included, with additional changes incurring a fee
once approved, your design will move into production

love, tommi is not responsible for any errors approved in your final proof.

orders are shipped to the address provided by you — please ensure this is correct
orders can only be shipped to one address per order
once dispatched, tracking will be provided where applicable

we take care in packaging your order, however we are not responsible for delays, loss, or damage once your parcel is with the courier.

all timeframes are estimates only and may vary depending on workload, season, and response times.

due to the custom nature of our products:

all sales are final
we do not accept returns or refunds for change of mind
approved designs and completed orders are non-refundable

if your order arrives damaged, please contact us within 48 hours – 7 days of delivery with photos, and we will assess a replacement or resolution where appropriate.